Return policy

Return and Refund Policy

At SKOOGSY, your satisfaction is our top priority. While we strive to deliver high-quality, customized apparel made just for you, we understand that sometimes things don’t go as planned. Below is our return and refund policy to ensure a smooth and hassle-free resolution.

Contact Us First

If you receive your order and find any issue with it, whether it’s a defect in the product or if it’s not what you expected, please contact us immediately. Our dedicated customer support team is ready to assist and guide you through the process. For prompt service, please visit our Contact Page or email us at support@skoogsy.com. Include your order number, a description of the issue, and photos if applicable, to help us resolve the problem quickly.

Product Condition & Return Window

  • Condition: Products must be in new, unused condition.
  • Return Window: 14 days from the date you receive your order.

Method & Fees

  • Return Method: By mail.
  • Return Label: Download and print from our website, free of charge.
  • Restocking Fees: No restocking fees apply.
  • Refund Processing Time: Refunds are processed within 14 days after we receive and inspect the returned item.

Custom and Personalized Products

Since all our products are created to order, they cannot be returned simply due to a change of mind. Please double-check all details before finalizing your order, as we cannot accept returns for incorrect information or typographical errors provided by the customer. However, defective or incorrectly fulfilled products will, of course, be eligible for a full refund or replacement.

Replacements

If there is an issue with the product, we are happy to send a replacement. Contact us with the details of the issue, and we will arrange for a new item to be sent as soon as possible.

Additional Information

Please note that return shipping costs are covered by SKOOGSY only if the item is defective or if there was a fulfillment error on our part.

We strive to ensure that all our customers have a positive experience with our products and service. Thank you for choosing SKOOGSY, where we’re committed to delivering not only quality products but also exceptional customer care. If you have further questions, please don’t hesitate to reach out.